Shipping policy
SHIPPING POLICY
Last Updated: August 26, 2026
At Cherry Mew, we want every order to reach you as smoothly and predictably as possible. This Shipping Policy explains where we ship, how long order processing usually takes, the shipping options available at checkout, delivery estimates, tracking, and what to do if there is a problem with your shipment.
By placing an order with Cherry Mew, you agree to the shipping terms described below.
1. Where We Ship
Cherry Mew currently ships to eligible addresses within the United States.
Available shipping methods may vary depending on the destination, order value, product availability, package size, and carrier serviceability.
Certain addresses, including some P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or locations outside standard carrier service areas, may not be eligible for all shipping methods.
The shipping options available for your specific order will be shown during checkout.
2. Order Processing
Most orders are prepared for shipment within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time is separate from the time the carrier takes to deliver the package.
Orders placed during holidays, major promotions, periods of high demand, or unexpected fulfillment disruptions may require additional processing time.
If we are unable to ship your order within the timeframe communicated at the time of purchase, we will provide notice and available options in accordance with applicable U.S. requirements.
3. Shipping Rates
Cherry Mew uses the following shipping rates for eligible U.S. orders:
Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00
Your available shipping methods and final shipping charge will be displayed at checkout before your order is submitted.
Eligibility for Free Standard Shipping is generally based on an eligible order subtotal of $70.00 or more, after applicable discounts and before taxes unless otherwise indicated at checkout.
From time to time, Cherry Mew may offer temporary shipping promotions. Any special conditions associated with those promotions will be displayed separately.
4. Estimated Shipping and Delivery Times
For most eligible U.S. orders, our typical delivery estimates are:
Standard Shipping
Processing: 1–3 business days
Transit: approximately 3–7 business days
Typical total timeframe: approximately 4–10 business days
Express Shipping
Processing: 1–3 business days
Transit: approximately 1–3 business days
Typical total timeframe: approximately 2–6 business days
Transit time begins once the package has been processed and accepted by the applicable shipping carrier.
All delivery timeframes are estimates unless a guaranteed delivery service is specifically stated at checkout.
Actual delivery times may vary because of weather, holidays, carrier congestion, transportation interruptions, local delivery conditions, incorrect addresses, or circumstances outside our reasonable control.
5. Tracking Your Order
When tracking is available, a shipping confirmation will be sent to the email address or other contact information provided during checkout after your order has been dispatched.
Carrier tracking systems may require up to 48 hours to display updated shipment activity.
If your tracking information does not update for an extended period, please contact us and include your order number so we can review the available shipment information.
6. Carrier Delays
Although we make reasonable efforts to meet the delivery estimates provided, carrier delays may occur after a package has entered the transportation network.
If a shipment is delayed, customers should first review the latest carrier tracking information.
For material delays affecting fulfillment of your order, Cherry Mew will provide any notices or options required under applicable law.
7. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Before submitting your order, please verify:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code
If you notice an address error after placing your order, contact support@cherrymew.store as soon as possible.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to a carrier.
8. Returned or Undeliverable Packages
A package may be returned because of an incomplete address, incorrect address, refusal of delivery, repeated unsuccessful delivery attempts, or other carrier-related delivery issues.
If a package is returned to Cherry Mew, please contact our support team.
Depending on the circumstances, we may offer a reshipment or another appropriate resolution. Additional shipping charges may apply to customer-requested reshipments when permitted by applicable law.
9. Lost Shipments
If your order appears to be lost in transit:
Review the carrier tracking information.
Confirm that the shipping address on the order is correct.
Check the delivery area, mailbox, household members, neighbors, front desk, or mailroom where applicable.
Contact the carrier when additional delivery information may be available.
Contact Cherry Mew if the package still cannot be located.
We will review the available shipment information and assist with the appropriate next steps.
Nothing in this policy limits any rights available to you under applicable law for merchandise that is not delivered.
10. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot find it, please first check the surrounding delivery area and confirm whether someone else at the delivery location may have accepted the package.
Where applicable, you may also contact the carrier for further delivery details.
If the package remains missing, email support@cherrymew.store with your order information so we can assist you.
11. Damaged Shipments
If your package or merchandise arrives damaged, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
Your order number
A brief explanation of the damage
Clear photos of the affected item
Photos of the shipping packaging, if available
Please keep the product and original packaging until the matter has been reviewed, as these materials may be needed for a carrier claim.
Any replacement, refund, or other resolution will be handled in accordance with our applicable Return and Refund Policy and applicable law.
12. Missing or Incorrect Items
Please review the contents of your order after delivery.
If your shipment contains a missing item or an item different from what you ordered, contact support@cherrymew.store with your order number and a description of the issue.
We will review the order records and work toward an appropriate resolution.
13. Order Changes and Cancellations
If you need to request a change or cancellation, contact us as quickly as possible after placing your order.
We will make reasonable efforts to accommodate the request before fulfillment begins.
However, once an order has been processed or transferred to a carrier, we may no longer be able to change or cancel it.
After shipment, any eligible return will be handled under the terms of our Return and Refund Policy.
Nothing in this section limits cancellation or refund rights provided by applicable law.
14. Shipping Charges and Refunds
Shipping charges already incurred after an order has been shipped are generally non-refundable, except where required by applicable law or where Cherry Mew determines that a refund of shipping charges is appropriate.
If an order is canceled before shipment and qualifies for a refund, applicable shipping charges will be handled according to our Return and Refund Policy and applicable legal requirements.
15. Taxes
Applicable sales tax may be calculated and collected at checkout based on the destination of the order and applicable state or local requirements.
Shipping charges may also be subject to tax where required by law.
16. Holiday and Peak-Season Shipping
During major holidays, promotional periods, severe weather events, or other high-volume shipping periods, processing and carrier transit times may be longer than usual.
We recommend allowing additional time when ordering during these periods.
17. Changes to This Policy
Cherry Mew may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier services, business operations, or applicable requirements.
Any revised version will be posted on our website with an updated effective date.
18. Contact Information
For questions about shipping, tracking, delivery, or an existing order, please contact:
Cherry Mew
115 Easy Goer Trl
Caddo Mills, TX 75135
United States
Phone: 214-980-5515
Email: support@cherrymew.store